FAQ

Frequently Asked Questions

What payment methods do you accept?

We accept all major payment methods supported by Shopify Payments, including Visa, Mastercard, American Express, Apple Pay and Google Pay. Available payment options may vary depending on your location.

Can I use multiple discount codes on one order?

Only one discount or promo code can be applied per order unless stated otherwise.

Do I need an account to place an order?

No — you can check out as a guest. Creating an account gives you faster checkout, order tracking and early access to exclusive drops.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email, or you can track your order anytime:

Will my order arrive before Christmas?

Standard delivery cannot be guaranteed to arrive before Christmas.

How much does shipping cost?

Shipping is 100% free worldwide — no minimum order required.

How long does shipping take?

Orders are processed within 1–3 working days.

Estimated delivery time is 5–12 working days, depending on your location.

Tracking details are provided once your order is shipped.

For more details, please visit our Shipping Policy:

Do you offer refunds?

Yes. We offer a 14-day refund policy. Items must be returned unused and in original condition. For more details, please check our Refund Policy below: